The biggest challenge in the coming years for the sustainability of hotel businesses and the seamless delivery of quality services is finding loyal employees.
We invest in customer loyalty without considering that if there are no loyal employees, loyal customers will constantly decline.
Invest in your employees with simple actions:
• Training
• Rewards (not always financial)
• Advancement
• In-kind benefits (food vouchers, private health insurance)
• Give them a say in key decisions
• Develop a corporate culture
The biggest investment is your employees.
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